Starting with Encore Canada in 2004, Jay brings an impressive resume to the table. From working on both sides of the aisle to being proficient in developing strategic sales plans to having a storied sales history, he is experienced in all facets of sales management and has a proven track record of success.

With nearly 30 years of industry experience, Chuck is skilled at working with clients from concept to close. Whether he is providing on-site technical direction, product evaluation, or national training and mentorship, clients are assured they are always receiving top-notch service. Creating memorable experiences is his area of expertise, and he uses the collaborative resources of the Encore enterprise to ensure an unforgettable client experience.

His areas of expertise are crew and project management, and he leads with a “get it done” attitude. Working closely with his Encore team, Chuck stops challenges before they become obstacles, ensuring a smooth-running event. Chuck continually updates his event staging and technology skills, making him an industry leader. He has provided his expertise on events like the International AIDS Conference, the Summit of the Americas, and the Commonwealth Summit.

When Serge joined Encore Canada in 2016, he brought more than 18 years of leadership experience. He’s using that expertise in his current leadership role to serve as the face of Encore Canada, bringing innovation and technology to each of his clients and on each event.

As vice president of Encore Canada eastern region, Bernard strives every day to deepen the company’s relationships with executives and senior levels at convention centers and venues, as well as large audiovisual accounts. He is focused on ensuring each client’s complete satisfaction, which he does by identifying and addressing potential areas of improvement and exploring new partnership and revenue opportunities.

Nozer Bhathena is the Vice President of Encore Canada’s Venue operations. He is responsible for P&L management and provides hands-on leadership, inspiration, and education of our core values and success tenants within his diverse workforce.

Starting in the event marketing industry in 2011, Madeleine has a wide range of experience on both sides of the aisle. Joining Encore Canada in 2016, she brings a strong understanding of the industry and offers Encore Canada’s sales and marketing teams a fresh perspective. Madeleine’s collaborative attitude is key to finding creative solutions to challenges. And she enjoys that the Encore Canada’s enterprise promotes and shares the vision of “making it personal.”

As the vice president of information services, Mark creates target paths of innovation and service for the Encore Canada enterprise. He realizes that to provide exceptional service and unmatched value, he must be able to not just listen to—but really hear—clients and the needs and expectations they communicate. His experience with system integration and his solid understanding of the audiovisual business model have provided a solid foundation on which Encore Canada can grow.

Travis Cornell joined Encore Canada in 2024 and is responsible for the organization’s financial oversight, business insights, and strategic planning. Travis brings a wealth of experience to the company, having spent over 16 years in various accounting, analytics, finance, and strategy roles with multinational organizations in the technology and service industries. Before joining Encore, Travis served as the Head of Business Insights for Shopify Logistics, where his team was responsible for driving operational excellence across all business functions. Prior to that, he held several key finance positions focused on corporate reporting, forecasting, and the development and execution of business strategy.

Travis is a Chartered Professional Accountant (CPA-CA) and holds a commerce degree from Carleton University.

Simona Gamero joined Encore Canada as the Vice President of Human Resources for Canada in October 2023. Simona currently leads all HR initiatives while partnering with Canadian leaders to support organizational excellence.

Simona’s experience in Human Resources spans over 25 years, supporting global organizations. She has a proven record of successfully driving strategic HR objectives while ensuring a synchronous alignment with organizational business strategy. Her expertise includes fostering organizational culture, talent development, diversity, robust labour relations, and system automation.

David Campbell is Encore Canada’s most senior executive responsible for developing strategies, driving growth, maintaining operational excellence and ensuring customer and employee satisfaction. 

Campbell has 30 years of experience working in the hospitality industry and in strategic leadership roles, including nearly a decade as the vice president and general manager of a large audiovisual firm. 

With Encore since 2015, he sets the company’s short- and long-range goals related to sales, operations, financial performance, quality. Campbell is a candid, entrepreneurial leader, empowering his staff and harnessing their energy to focus on a common goal. 

An active advisor for the RIC Centre, Campbell is also a member of the Professional Convention Management Association (PCMA). Creating long-term working relationships is the key to his continued success, which he achieves by providing unparalleled service to each client.